Right of withdrawal

Cancelling order before delivery
If your order has not been dispatched, you may cancel it contacting us at info@chievostore.com.
Orders of customized items cannot be cancelled.
 
Right of withdrawal
You may return the items you purchased for any reason within 7 days after delivery.
To exercise your right of withdrawal, items must be returned in their original packaging, with their tags still attached, and they must be unused, unworn, unwashed and undamaged by you.
You will be responsible for paying for your own shipping cost for returning your items and products must be shipped by courier or registered mail.
Customised items cannot be exchanged or refunded.
 
Returning defective items
In case of faulty items, you may – after returning defective products - exchange them with the same or with other available articles. Otherwise you may be refunded.
You will be responsible for paying for your own shipping cost for returning your items and products must be shipped by courier or registered mail.
Customised items cannot be exchanged or refunded.
 
Product exchange
Purchased products can be exchanged, after returning it by courier or registered mail.
Items must be returned in their original packaging, with their tags still attached, and they must be unused, unworn, unwashed and undamaged by you.
You will be responsible for paying for your own shipping cost for returning your items and products must be shipped by courier or registered mail.
Customised items cannot be exchanged or refunded.
 
Refunds information
Refunds will be issued based on the original form of payment. If you paid via bank transfer you will need to give this information to our customer care, in order to be refunded on your account.
 
For any further information, contact us at info@chievostore.com